Below are the shipping times for different types of orders: Samples - Shipped within 72 hours Bulk Orders - 10 to 40 days, subject to the delivery time confirmed by both parties Orders of Less Than 500 Units - 15 to 20 days Orders of More Than 500 Units - 30 to 40 days

There are two things to take into consideration when determining the charging power of your EV charging station: The vehicle model: 1. If the vehicle model supports up to 7kW of charging power, select a 7kW charging station. 2. If the vehicle model supports up to 11kW of charging power, select a 11kW charging station. 3. If the vehicle model supports up to 16/21kW of charing power, select a 21kW charging station (modelX, modelS). 4. If you will be charging two or more electric vehicles, consider a 21kW charging station, which is compatible with 21kW, 11kW, and 7kW electic vehicles. The update and iteration speed is fast. The electricity meter: 1. For a 220V single-phase electricity meter, select a 7kW charging station. 2. For a 380V three-phase electricity meter, select a 11kW or 21kW charging station.

Our packing list includes: 1. 1 AC charging station (including gun cable) 2. 1 AC charging station user manual 3. 1 certificate of conformity 4. 4 M6*30mm rubber plugs (if product is a wall-mounted charger) 5. 4 M3*35mm flat head screws, 3 M3*25mm round head screws with pads (if product is a wall-mounted charger)

Customers can return or exchange products unconditionally within 7 days of receiving their order. We will bear the postage for any returns or exchanges that are due to quality issues. Returns or exchanges due to reasons that are not quality related must not affect the secondary sale.

Installation costs vary depending on the environment and location. Consult with local installation companies to determine the specific price of installation.

Our charging stations can be used by all new energy vehicles that implement global charging standards, and they are compatible with 99.9% of electric vehicles on the market. That being said, the recommended charging power can differ depending the model of your vehicle, so please be sure to select a charging station that supports your vehicle's ideal charging power. If you provide me with the brand, model, and year of the car you have in mind, I can help you confirm compatibility.

According to power, it can be divided into the following: 7KW is suitable for 220V single AC power, with an output current of 32A, using a 3-core 6- square cable. 11KW is suitable for 380V three-phase AC power, with an output current of 16A, using a 5-core 2.5 square meter cable. 22KW is suitable for 380V three-phase AC power, with an output current of 32A, using a 5-core 6-square cable.

According to 1Kwh, it can travel 6.5km, The 7KW charging station can charge 45.5km per hour, The 11KW charging station can charge 71.5km per hour, The 21KW charging station can charge 143km per hour.

Answer: In 220V/32A mode, the theoretical charging power is 7KW/h, which means charging 7 kWh per hour. The theoretical range for one kWh is 6.5km. Taking Tesla Model 3 (Standard Range Edition) as an example, it has a full charge range of 445km. It takes about 9 hours to fully charge.

In addition to quality assurance, we also provide lifetime technical support and after-sales maintenance services, product upgrade services, new product notifications, and more.

Yes, our products have a waterproof rating if IP66. (Share the waterproof test video with the customer.)

There are 3 ways to launch the charging station app: 1) car-side, 2) charging station-side, 3) operation-side.

(Provide product packaging specifications.)

Yes, we offer silk screen custom logo application, custom packaging, and software and hardware customization. Please note that for customized products, we have a minimum order quantity of 500.

We don't offer installation services, but we can help arrange for an installation team near you to install your charging station.

1. Portable, touch, and manual adjustment with buttons. 2. It is tuned by APP, starting from 1A. 3. Wall-mounted, can only be adjusted by APP, no buttons.

Yes, we sell samples for you to test and approve before placing a full order. If your order reaches a certain quantity, we can apply for you to have the sample fee deducted from subsequent payments.

No, our AC charging stations are not fast-charging. The charging power/speed is determined by the voltage and current of the local power supply. The following are the theoretical charging power/speed standards supported by our AC EV charger.

Two of the biggest draws of our products is their durability and reliability. Our products have 14 primary protective features, allowing customers to operate them with peace of mind and ease. The shell of our product is made of pure PC material with a weather resistance rating of F1 and a fire protection level of V0. It can withstand wind, rain, sun exposure, and a temperature range of -30°C to 80°C.

The operating temperature range of our charging stations is -30°C to 50°C.

Yes, we would be happy to arrange a time for you to visit our factory so we can provide you with an introduction to EV charging stations, as well as more detailed knowledge about charging station technology, our product lines, application scenarios, advantages and selling points, and more.

Activating the charging station is as easy as plugging it in. Additional ways you can start up your charging station is by card swiping, accessing via finger print password, and activating via the charging station's app.

Our charging stations can be installed on a pillar, wall-mounted, or taken on-the-go as a portable charger.

The unique advantage of these products is that they can support DLB, OCPP, Wi-Fi, Bluetooth, smart device apps, scheduled charging, scheduled turn-off, fingerprint password lock, RFID, 4G, and RJ45. You can select any of these functions for your charging station with a minimum order quantity of just one unit. We also offer customization of our product's functions, appearance, logos, software, packaging, and more.

If the charging station is equipped with a card-swiping function, we provide 2 RFID cards with the station. If a customer has a special requirement or request for more cards, we can provide additional RFID cards.

To set fingerprint passwords, please follow the instructions provided in the product user manual. You can refer to our instructional video as well. You can set up to 5 passwords and 45 fingerprints. If you exceed these numbers, the first fingerprint password will be overwritten.

There are two things to take into consideration when determining the charging power of your EV charging station: The vehicle model: 1. If the vehicle model supports up to 7kW of charging power, select a 7kW charging station. 2. If the vehicle model supports up to 11kW of charging power, select a 11kW charging station. 3. If the vehicle model supports up to 16/21kW of charing power, select a 21kW charging pile (modelX, modelS). 4. If you will be charging two or more electric vehicles, consider a 21kW charging station, which is compatible with 21kW, 11kW, and 7kW electic vehicles. The update and iteration speed is fast. The electricity meter: 1. For a 220V single-phase electricity meter, select a 7kW charging station. 2. For a 380V three-phase electricity meter, select a 11kW or 21kW charging station.

Follow the below steps to ensure a successful charging station installation, but please keep in mind that electric power installation is a specialized operation, and it is recommended to have a professional technician perform your installation. 1. Inspect the product packaging: Check to see if the product's box is damaged at all and that all components and accessories on the packing list are included in your box. 2. Choose the installation location: Choose a location that's close to a power supply and convenient for parking. 3. Determine the power interface: Determine the type and parameters of the power interface based on the power and voltage of the EV charger. 4. Secure the base: Read the manual and use expansion bolts to secure the base in the installation location. 5. Install the power cord: Read the manual and connect the EV charger to the power cord. 6. Debug and test: Turn on the power and conduct operation testing according to the manual. If a network connection is required, connect to the network for testing. 7. Activate EV charger: After all tests are completed and passed, the EV charger can be used for charging.

The protection grade of our charging pile is IP66, which can be installed in the open air with strong weather resistance. It can effectively resist the invasion of sand and dust, strong ultraviolet radiation, rainstorm spraying, acid and alkali rain erosion. The six-year warranty period will not be a problem, so you can use it with confidence.

1. Altitude ≤ 2000 meters 2. Equipment operating environment temperature -30 ℃~+50 ℃ 3. Installation inclination not exceeding 5% 4. Keep away from flammable and explosive materials around the pile body

The actual vehicle charging power is the lower value between the charging power of the car charger and the charging power of the charging station. For example, the Tesla Model Y standard range version has a battery capacity of 60kWh and a standard charging power of 7KW. If the charging station is 3.5KW, then the actual charging power is 3.5KW; If the charging station is 21KW, then the actual charging power is also 7KW.

There are three types of apps: 1. Car end apps; 2. Charging Station APP (provided by us, you need to choose a charging station with WiFi/ Bluetooth function or 4G function); 3. Operator APP (only available in the commercial operation version). These three types of apps can all control charging.

The charging pile APP requires you to purchase a charging pile with wifi/Bluetooth function or 4G function. Can be achieved through APP 1. Make an appointment for charging (make an appointment for charging during low electricity price periods to reduce vehicle costs). 2. Adjust the current (when the electrical load is large, adjust the charging pile current to give priority to household electricity consumption. 3. Remote control (remotely start/stop the charging pile, this function requires the charging pile to have a network, either wifi or 4G is acceptable).

You can download the APP through the QR code (either manual or customer service). There are also tutorials on how to use the APP (you can either use the manual or contact customer service)

Yes, we can customize our products' functions, appearance, logos, software, packaging, and more.

With the combined use of WiFi and Bluetooth, the EV charger app allows you to: 1. Schedule start and end charging times for cost-effective charging. 2. Adjust the charging current. 3. Enable or disable the EV charger remotely from wherever you are. 4. View current, voltage level, power level, charging time, charging degree, and more.

Yes, we offer plugs that are compatible with just about any output power.

While we occasionally will encounter incompatibility issues, analysis shows that our products are compatible with 99.9% of electric cars on the market. If you provide me with the brand, model, and year of the car you have in mind, I can help you confirm compatibility.

Charging times can vary depending on the charging power used, the vehicle's battery capacity, etc., but the following is a calculation that uses the Tesla model Y with a battery capacity of 60kWh being charged by a 7kW charging station as an example: 60kWh ÷ 7kW = 8.5H. So, a Tesla model Y would charge from zero to fully charged in 8.5 hours.

"Look at the car model, tell us your car model, and we will match it for you. You can also directly tell us the charging power of your car. ①The charging power of your car is ≤7kW, choose a 7kW charging pile ②The charging power of your car = 11kW, choose the 11kW charging pile ③The charging power of your car is ≤21kW, choose a 21kW charging pile (Note: If you have two or more new energy vehicles, it is strongly recommended to choose a 21kW charging pile, which is backward compatible with all charging powers and is available in one step.)"